Most businesses have no answer. RateUp automates everything that should happen next — feedback, issue resolution, loyalty rewards, referrals, and re-engagement. And with every interaction, our AI builds a deeper understanding of each customer.
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The sale ends. The relationship doesn't begin. Without a system for what happens next, customers disappear — and you never know why.
Without post-purchase follow-up, most first-time buyers don't return. You spend on ads to replace customers you already had — and already lost silently.
Only 1 in 26 unhappy customers actually complains. The other 25 just leave — and many tell their friends. By the time you notice, it's too late.
Your team juggles between messaging, support, loyalty, surveys, and campaigns. Data is scattered. Customer experience is inconsistent. Revenue leaks everywhere.
You have order data. You don't have sentiment data. You can't improve what you can't measure — and right now you're making decisions based on guesses.
The moment a customer completes a purchase — from your store, website, QR code, or any connected system — RateUp automatically creates their profile and queues the full engagement sequence. Zero manual work required.
Every feature in RateUp exists to deliver one of three things your business genuinely needs.
Every sale triggers a feedback request. If something went wrong, a ticket is created and routed to the right team — automatically escalated until it's resolved.
Satisfied customers get a loyalty invite with referral benefits clearly explained. They redeem points as direct cashback — creating a word-of-mouth engine that runs itself.
Every interaction automatically builds a live customer profile. Today that gives you full history, sentiment, and lifecycle context. Soon, AI scoring will tell you who's about to churn, who's ready to buy.
RateUp replaces your fragmented stack. Here's what's inside.
Every interaction across your entire customer lifecycle is already being captured and profiled in real time. The AI scoring layer that acts on that data is in active development now.
Every interaction from purchase to feedback to loyalty to support is recorded and connected in a single live profile.
Customers are tagged automatically — Repeat Buyer, VIP, Churning, Price Sensitive, High Referrer — based on what they actually do.
Every customer is positioned in their lifecycle in real time — New, Active, Loyal, At Risk, Churned — so your team always knows the right action.
AI-generated customer health scores, churn risk signals, predicted next purchase windows, and optimal campaign timing — built on your real data.
AI learns each customer's buying rhythm and tells you exactly when to send the campaign that converts.
Every customer interaction makes your profiles richer, your predictions more accurate, and your campaigns more effective. The longer you're on RateUp, the stronger the intelligence compound.
Ecommerce platforms, CRMs, messaging channels, and automation tools. Open API for everything else.
A purchase fires the entire lifecycle automatically. No complex setup, no developers needed.
From ecommerce to clinics, retail to restaurants — if customers come back more than once, RateUp turns that potential into a system.
"We were losing customers after every first order and had no idea why. RateUp's post-purchase flow showed us the problem within week one — and our repeat purchase rate went up 28% in two months."
"The ticket escalation is what sold us. We used to find out about bad experiences from Google Reviews. Now we catch them in 2 minutes and fix them before the customer even thinks about leaving a review."
"We replaced four tools with RateUp. The unified inbox saves my team 2 hours daily. And the CX analytics finally showed us what our patients actually think — not what they say to our face."
All plans include unified inbox, WhatsApp integration, and mobile app. Start free — scale as you grow.
Join 500+ ecommerce brands across 30+ countries who turned post-purchase silence into revenue — in 10 minutes.
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We'll walk through your post-purchase flow live and show you exactly what RateUp can automate for you.
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